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Cotton Box Pleated Face Mask with Filter Pockets

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FAQs

SHIPPING / RETURNS / IN-STORE PICK UP

Online orders are processed and shipped via USPS within 2 business days. USPS does not deliver on Sundays or postal holidays (please see USPS website for exact dates). Packages ship out Monday through Saturdays. Once your item(s) have shipped, your tracking number will be emailed.

STANDARD SHIPPING (3-7 BUSINESS DAYS)

$8 = Orders up to $50.00

$10 = Orders $50.01 to $74.99

FREE = Orders $75.00 and up (Domestic Orders Only)

EXPRESS SHIPPING (1-2 BUSINESS DAYS)

Express orders submitted before 12pm CST will be processed and shipped the same day. Express orders submitted after 12pm CST will ship out the following business day. Express shipping is only available through USPS. 

A signature is required upon delivery for all express orders. If no one is present during the delivery, the package will be rerouted to your local USPS office for pickup. The shipping destination must be a USPS confirmed address. 

We currently do not offer Express Shipping for international orders.

$40 = Flat Rate Express Shipping

INTERNATIONAL SHIPPING

International orders arrive approximately within 14-30 business days. Shipments to Asia & Australia may take longer. We ship worldwide to any USPS confirmed address via USPS Priority Mail. Additional custom fees & taxes are the responsibility of the customer. Customs rules vary so we recommend checking with your local customs office. Orders are subject to a 20% restocking fee if packages are unclaimed by customs. Orders are shipped from Houston, Texas with the total order USD value declared. We currently do not offer Express Shipping for international orders. All international orders are final sale.

Canada Shipping

$20 = Orders up to $149.99

$30 = Orders $150-$299.99

$40 = Order $300+

All Other International Destinations

$34 = Orders up to $149.99

$46 = Orders $150-$349.99

$50 = Order $300+

IN-STORE PURCHASES:

Items eligible for EXCHANGE or RETURN:

  • All unworn, full priced purchases with tags and receipt (excluding gowns) can be EXCHANGED or RETURNED for store credit within 7 DAYS. All goods must be intact, unworn or unused, in perfect condition and with all attached tags, original and specific packaging, authenticity cards, dust bags, or shoe boxes. When trying on items, please take care. We cannot accept any garments that have deodorant, makeup or perfume stains. Returns not meeting these criteria will not be refunded.

Items that are FINAL SALE:

  • All Customized Cuts, Runway and Atelier Couture items. 
  • All sale items.
  • Any item that has been altered.
  • Undergarments. 

Previously purchased items do not qualify for a price adjustment or partial refund due to a sale promotion. 

ONLINE PURCHASES:

Merchandise and fulfillment

Stock is limited to our online and physical store. We make every attempt to fulfill your order, and present real stock levels via our website. All web orders are subject to acceptance and availability. Shipments are only processed once payment and delivery details have been approved. You will receive an order and shipping confirmation via email once your items have shipped. Your package should arrive within 3-7 business days, if you select standard shipping.

Items eligible for EXCHANGE or RETURN:

  • Full priced merchandise may be RETURNED to the Chloe Dao Boutique for EXCHANGE or FULL REFUND within 14 days of delivery date with an authorization number. Please email us at shop@chloedao.com with your order number for a return or exchange authorization. Online returns will not be accepted without an authorization.

All goods must be intact, unworn or unused, in perfect condition and with all attached tags, original and specific packaging, authenticity cards, dust bags, or shoe boxes. When trying on items, please take care. We cannot accept any garments that have deodorant, makeup or perfume stains. Returns not meeting these criteria will not be refunded.

Items that are FINAL SALE: 

  • All Customized Cuts, Runway and Atelier Couture items. 
  • All sale items.

CUSTOMIZED CUTS, RUNWAY & ATELIER COUTURE: IN-STORE AND ONLINE 

Due to the time and craftsmanship required to create Customized Cuts, Runway and Atelier Couture items, these garments are all FINAL SALE. 

 

RETURN SHIPPING POLICY

Customers are responsible for return shipping charges. Returns are processed within five business days of receipt of returned goods. All refunds will be given in the same method as original payment. Please allow for an additional 3-7 days for your refund (returned items less any shipping costs) to process. 

The Chloe Dao Boutique does not accept liability for shipping loss or damage of returned goods, or insurance costs for returned items. The Chloe Dao Boutique does not refund international duties and taxes. The Chloe Dao Boutique is not responsible for any uninsured returned items that are not received.

Items should be returned with an authorization number to: 

Chloe Dao Boutique

600 N Shepherd Dr, Suite 115

Houston, TX 77007

If you have any questions, please contact us at shop@chloedao.com or at (713) 568-6203.

Yes. We offer free in-store pick up at our MKT Heights location. You can select either in-store pickup or shipping when checking out. 

CUSTOM DESIGNS

We carry an assortment of Boutique pieces alongside original Chloe Dao Collection pieces, both in-store and online. 

Boutique pieces are bought for the store and range from $58 - $398. Chloe’s pieces range from $68 - $1500. 

Additionally, we offer Special Orders for almost every occasion such as Proms, Mother of the Bride, Mother of the Groom, Bridesmaids, & Bat Mitzvah dresses. We always try to have something ready that works for those last minute special occasions.

WE ARE BOOKED THROUGH DECEMBER 2022. AVAILABILITY STARTING JANUARY 2023.

We offer 2 different packages: Special Order Recut & Custom.                     

*timeline depends on fabric & trimming availability. 

Recut: Remaking A Piece From Chloe’s Extensive Archive. Most Of Her Gowns Range From $500 - $700. The Cost Is The Price Of The Garment Plus $100 Recut Fee. There Will Be Additional Charges If There Are Pattern Changes/Modifications Ranging From $250 - $500. A Complimentary Measuring Appointment With Chloe Is Included. Simply Look Through Chloe’s Collections To View Possible Recut Styles.                  

Custom: Creating Something Totally Brand New. This Starts At $1500 (Not Including Fabric) and Includes A Muslin Fitting.

While Prices Vary Based On The Complexity Of The Design And Fabrication, Here Is A Rough Guide To Give You An Idea.

In Stock Fabric: Free (Price Is Included In The Cost Of Garment)

Lace And/Or Beading: $2,500 - $10,000.

For in-stock fabrics, allow 4-6 weeks. Special order fabrics can take 2-4 months. Rush orders are possible but may incur an additional fee.

Yes! Chloe can cut up to size 24 on most styles. Alternatively, she can make 00! If you need a custom fit, please read Custom Order Process.