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Return Policy

Return and Exchange Policy: In Store and Online

 

IN-STORE PURCHASES:

All unworn FULL priced purchases with tags (excluding gowns) and receipt can be EXCHANGED or RETURNED for store credit within 7 DAYS.

All FULL Priced Gowns and Sale/Clearance/Discounted items are FINAL SALE.

Regular priced merchandised that is discounted using a promotional code (birthday, new subscriber, store events, special sale) are FINAL SALE. 

Any item purchased, Regular or Sale price, once having been altered are also FINAL SALE and may not be returned or exchanged. 

PREVIOUSLY PURCHASED ITEMS DO NOT QUALIFY FOR PRICE ADJUSTMENT or PARTIAL REFUND DUE TO SALE PROMOTION.

All goods must be intact, unworn or unused, in perfect condition and with all attached tags, original and specific packaging, authenticity cards, dust bags, or shoe boxes. Returns not meeting these criteria will not be accepted and will be returned to the customer and the return refused.

 

ONLINE PURCHASES:

Merchandise and fulfillment

Stocks are limited to our online and physical store. We make every attempt to fulfill your order, and present real stock levels via our website. All web orders are subject to acceptance and availability. Shipments are only processed once payment and delivery details have been approved. You will also receive an order and shipping confirmation via email once your items have shipped. Your package should arrive within 3-7 business days, based on your location and your selected shipping method.

Regularprice merchandise may be returned to the Chloe Dao Boutique for exchange or full refund within 14 day of shipped date with an authorization number. Please email us at shop@chloedao.com with your order number for a return or exchange authorization. Online returns will not be accepted without an authorization.

Regular priced merchandised that is discounted using a New Subscribers may also be returned for full refund.

All goods must be intact, unworn or unused, in perfect condition and with all attached tags, original and specific packaging, authenticity cards, dust bags, or shoe boxes. Returns not meeting these criteria will not be accepted and will be returned to the customer and the refund refused.  

SALE PURCHASES, IN-STORE and ONLINE:

All items that have been “marked down” are FINAL SALE and not returnable and non refundable.

SPECIAL ORDER AND MADE TO MEASURE: IN-STORE AND ONLINE

Special Order and Made to Measure clothing are FINAL SALE and not returnable and non refundable.

Customers are responsible for return shipping charges. If the Chloe Dao Boutique made a mistake in shipping, we will reimburse the applicable cost.

Returns are processed within five business days of receipt of returned goods. Please allow for an additional 3-7 days for your refund (returned items less any shipping costs) to post to your credit card. All refunds will be given in the same method as original payment.

The Chloe Dao Boutique does not accept liability for shipping loss or damage of returned goods, or insurance costs for returned items. Chloe Dao Boutique also does not refund international duties and taxes. Chloe Dao Boutique is also not responsible for any uninsured return items that are not received.

Items should be returned with an authorization number to:

Chloe Dao Boutique

6127 Kirby Drive

Houston, Texas 77005

Any return items purchased on-line and returned to a store are regulated by the same return procedures as outlined here.

We cannot hold items for exchange.

If you have any questions, please contact us at shop@chloedao.com, or at 713-807-1565