RICE VILLAGE: CLOSED MONDAY, TUE-SAT 11AM-7PM, SUN 12PM-5PM 

MKT: CLOSED MONDAY, TUE-SAT 11M-6PM, SUN 12PM-5PM

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FAQs

SHIPPING / IN-STORE PICK UP / RETURNS

Online orders are processed and shipped via USPS within 2 business days. USPS does not deliver on Sundays or postal holidays (please see USPS website for exact dates). Packages ship out Monday through Saturdays. Once your item(s) have shipped, your tracking number will be emailed.

STANDARD SHIPPING (3-7 BUSINESS DAYS)

$8 = Orders up to $50.00

$10 = Orders $50.01 to $74.99

FREE “ Domestic Orders Only” = Orders $75.00 and up

EXPRESS SHIPPING (1-2 BUSINESS DAYS)

Express orders submitted before 12pm CST will be processed and shipped the same day. Express orders submitted after 12pm CST will ship out the following business day. Express shipping is only available through USPS. 

A signature is required upon delivery for all express orders. If no one is present during the delivery, the package will be rerouted to your local USPS office for pickup. The shipping destination must be a USPS confirmed address. 

We currently do not offer Express Shipping for international orders.

$40 = Flat Rate Express Shipping

INTERNATIONAL SHIPPING

International orders arrive approximately within 14-30 business days. Shipments to Asia & Australia may take longer. We ship worldwide to any USPS confirmed address via USPS Priority Mail. Additional custom fees & taxes are the responsibility of the customer. Customs rules vary so we recommend checking with your local customs office. Orders are subject to a 20% restocking fee if packages are unclaimed by customs. Orders are shipped from Houston, Texas with the total order USD value declared. We currently do not offer Express Shipping for international orders. All international orders are final sale.

Canada Shipping

$20 = Orders up to $149.99$30 = Orders $150-$299.99$40 = Order $300+

All Other International Destinations

$34 = Orders up to $149.99$46 = Orders $150-$349.99$50 = Order $300+

IN-STORE PURCHASES:

All unworn FULL priced purchases with tags (excluding gowns) and receipt can be EXCHANGED or RETURNED for store credit within 7 DAYS.

All FULL Priced Gowns and Sale/Clearance/Discounted items are FINAL SALE.

Regular price merchandised that is discounted using a promotional code (birthday, new subscriber, store events, special sale) are FINAL SALE. 

Any item purchased, Regular or Sale price, once having been altered are also FINAL SALE and may not be returned or exchanged. 

PREVIOUSLY PURCHASED ITEMS DO NOT QUALIFY FOR PRICE ADJUSTMENT or PARTIAL REFUND DUE TO SALE PROMOTION.

All goods must be intact, unworn or unused, in perfect condition and with all attached tags, original and specific packaging, authenticity cards, dust bags, or shoe boxes. Returns not meeting these criteria will not be accepted and will be returned to the customer and the return refused.

 

ONLINE PURCHASES:

Merchandise and fulfillment

Stocks are limited to our online and physical store. We make every attempt to fulfill your order, and present real stock levels via our website. All web orders are subject to acceptance and availability. Shipments are only processed once payment and delivery details have been approved. You will also receive an order and shipping confirmation via email once your items have shipped. Your package should arrive within 3-7 business days, based on your location and your selected shipping method.

Regular price merchandise may be returned to the Chloe Dao Boutique for exchange or full refund within 14 day of shipped date with an authorization number. Please email us atshop@chloedao.com with your order number for a return or exchange authorization. Online returns will not be accepted without an authorization.

Regular priced merchandised that is discounted using a New Subscribers may also be returned for full refund.

All goods must be intact, unworn or unused, in perfect condition and with all attached tags, original and specific packaging, authenticity cards, dust bags, or shoe boxes. Returns not meeting these criteria will not be accepted and will be returned to the customer and the refund refused.  

SALE PURCHASES: IN-STORE and ONLINE:

All items that have been “marked down” are FINAL SALE and not returnable and non refundable.

SPECIAL ORDER AND MADE TO MEASURE: IN-STORE AND ONLINE

Special Order and Made to Measure clothing are FINAL SALE and not returnable and non refundable.

Customers are responsible for return shipping charges. If the Chloe Dao Boutique made a mistake in shipping, we will reimburse the applicable cost.

Returns are processed within five business days of receipt of returned goods. Please allow for an additional 3-7 days for your refund (returned items less any shipping costs) to post to your credit card. All refunds will be given in the same method as original payment.

The Chloe Dao Boutique does not accept liability for shipping loss or damage of returned goods, or insurance costs for returned items. Chloe Dao Boutique also does not refund international duties and taxes. Chloe Dao Boutique is also not responsible for any uninsured return items that are not received.

Items should be returned with an authorization number to:

Chloe Dao Boutique

6127 Kirby Drive

Houston, Texas 77005

Any return items purchased on-line and returned to a store are regulated by the same return procedures as outlined here.

We cannot hold items for exchange.

If you have any questions, please contact us at shop@chloedao.com, or at 713-807-1565

Yes. Our stores are now back open. We offer Curbside / In-Store Pick Up in both of our locatiosn: Rice Village and MKT Heights. In order to keep practicing Social Distancing, for your safety and the safety of our team, you can select either Curbside Pickup or Shipping when checking out. 

FACE MASKS

No. These masks are not substitutes for medical grade masks, but merely a preventative tool in conjunction with other measures such as washing your hands and social distancing. It does not guarantee safety from COVID-19. However, these masks include a pocket for extra filtering (Add tissue paper, coffee filter, etc.). The masks are washable for daily use.

We have three kinds of mask: Cotton Mask and Antibacterial Neoprene Premium Mask.

Box Pleated Face Mask this is the most comfortable shape and has a filter pocket. AntibacterialNeoprene Premium Face Mask is made using 99% Antibacterial function, made from silver-based anti-microbial approved by FDA. They arequick absorption, quick drying,ATB-UV+, UV Protection, Breathable, Waterproof.

Safely Sip Straw Mask to mask up and drink up!

Most of or masks are in stock and ready to ship. They will most likely to be shipped or ready for pick up within 24 hour after the date of purchase. We’ll contact you for date and time for pick up or shipping confirmation.

CUSTOM DESIGNS

We carry an assortment of Boutique pieces alongside original Chloe Dao Collection pieces, both in-store and online. 

Boutique pieces are bought for the store and range from $58 - $398. Chloe’s pieces range from $68 - $1500. 

Additionally, we offer Special Orders for almost every occasion such as Proms, Mother of the Bride, Mother of the Groom, Bridesmaids, & Bat Mitzvah dresses. We always try to have something ready that works for those last minute special occasions.

WE ARE BOOKED THROUGH DECEMBER 2022. AVAILABILITY STARTING JANUARY 2023.

We offer 2 different packages: Special Order Recut & Custom.                     

*timeline depends on fabric & trimming availability. 

Recut: Remaking A Piece From Chloe’s Extensive Archive. Most Of Her Gowns Range From $500 - $700. The Cost Is The Price Of The Garment Plus $100 Recut Fee. There Will Be Additional Charges If There Are Pattern Changes/Modifications Ranging From $250 - $500. A Complimentary Measuring Appointment With Chloe Is Included. Simply Look Through Chloe’s Collections To View Possible Recut Styles.                  

Custom: Creating Something Totally Brand New. This Starts At $1500 (Not Including Fabric) and Includes A Muslin Fitting.

While Prices Vary Based On The Complexity Of The Design And Fabrication, Here Is A Rough Guide To Give You An Idea.

In Stock Fabric: Free (Price Is Included In The Cost Of Garment)

Lace And/Or Beading: $2,500 - $10,000.

For in-stock fabrics, allow 4-6 weeks. Special order fabrics can take 2-4 months. Rush orders are possible but may incur an additional fee.

Yes! Chloe can cut up to size 24 on most styles. Alternatively, she can make 00! If you need a custom fit, please read Custom Order Process.